Account Deletion
Request Account Deletion
Users can request deletion of their House Hub account and associated property data by contacting support. When an account deletion request is completed, personal account data and private content are removed from House Hub.
What is deleted
When a verified deletion request is completed, House Hub deletes:
- Account profile information.
- Properties and spaces stored in the account.
- Uploaded photos and image attachments.
- Documents, receipts, warranties, and related files.
- Maintenance records, notes, and property history entries.
What is retained temporarily
Some property-related records that are not tied to personal identity — such as structural details, maintenance records, and content that has been explicitly shared or marked as public — may be retained in a disabled or anonymized state for system integrity, historical reference, or operational purposes.
House Hub also retains only limited information when needed for:
- Billing records and payment reconciliation.
- Security, fraud prevention, or audit logging.
- Legal, tax, or compliance obligations.
How to request deletion
Send an email to support@househubapp.com with the subject line House Hub Account Deletion Request.
What to include in the request
- The email address used for the House Hub account.
- The name associated with the account.
- A clear confirmation that the user wants the account deleted.
House Hub can request additional verification before deleting an account to protect user privacy and prevent unauthorized requests.
Response timing
We typically process deletion requests within 7–14 days. Timing can vary if additional verification is required or if a limited retention review is needed.